Privacy Policy

Terms and Conditions (T&C) of OSG Shop

1. Legal Agreement

By accessing osgshop.com, you enter into a legally binding agreement with OSG Shop. These Terms govern your use of our game top-up services and digital goods. If you do not agree, please discontinue use immediately.

2. Service Accuracy & User Errors

UID Verification: It is the User’s absolute responsibility to ensure the Game ID (UID) and Server selected are correct.

No Liability: Once a top-up is delivered to the UID provided by the User, the transaction is considered final. We cannot pull back or refund credits sent to the wrong account due to User error.

3. Delivery Policy

Method: Delivery is strictly digital. No physical goods will be shipped.

Timeframe: Processing starts once payment is confirmed. Depending on the product, an order is fulfilled through a supplier, from our voucher stock or by our team, and the order page shows its live status.

Delays: In rare cases of provider maintenance or technical downtime, delivery may take up to 24 hours. Users will be notified through our official channels.

4. Payment & Compliance

All prices are listed in Philippine Pesos (₱) unless stated otherwise.

We reserve the right to request identity verification (KYC) for large or suspicious transactions to prevent payment fraud and money laundering.

5. Refund & Cancellation Policy

Non-Cancellable: Once a payment is confirmed, the order cannot be cancelled.

Digital Goods Are Final: Because top-ups are digital goods, no refund is given after successful delivery, except as set out in our Refund Policy.

Refund Eligibility: Refunds are only granted if the product is out of stock or a system error prevents delivery.

Refund Method: Approved refunds will be credited back to the original payment method (for example, your bank account or e-wallet), or to your OSG Wallet wallet where that was the payment source.

Timeframe: Refunds are processed within 7 to 14 working days, depending on the bank’s or e-wallet provider’s internal procedures.

Full details are set out in our Refund Policy.

6. OSG Wallet Wallet

OSG Wallet are a prepaid store balance (1 OSG Wallet = ₱1.00) usable only to purchase products on OSG Shop. OSG Wallet are not money, are not transferable to other users or external accounts, earn no interest, and cannot be exchanged for cash except where required by law. Failed orders paid with OSG Wallet are automatically refunded to your wallet. We may suspend a wallet pending investigation of fraud or abuse.

7. Chargebacks & Payment Disputes

Contact our support first: most delivery issues are resolved within hours. Filing a chargeback or payment dispute on a successfully delivered order is treated as a breach of these Terms; we may suspend the related account and wallet while the dispute is open and may contest the chargeback with delivery evidence (order logs, fulfilment records). Fraudulent chargebacks may be reported to the payment provider and the relevant authorities.

8. Intellectual Property

All game logos and titles are the trademarks of their respective owners. OSG Shop is an independent reseller and is not officially affiliated with these developers or publishers.

9. Limitation of Liability

OSG Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of the service, or for any issue related to the game publisher’s account management (for example, account bans not caused by our service). Nothing in these Terms limits rights that cannot be waived under the Consumer Act of the Philippines (RA 7394).

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Philippines. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Philippines.

11. Contact Details (Official)

For consumer-protection purposes, our official contact details are:

• Legal Entity: OSG Shop
• Headquarters: PLACEHOLDER — registered business address, Philippines
• Support Email: support@osgshop.com

This Privacy Policy explains how OSG Shop, operating OSG Shop at osgshop.com ("we", "us", "our"), collects, uses, discloses, stores, and protects your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173, Philippines) ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). By using the Service, you consent to the practices described here.

1. Personal Data We Collect

We collect only what we need to operate the Service:

• Account data: username, email address, and password (stored only as a secure hash by our authentication provider).
• Order data: game User ID (UID) and server, product ordered, contact phone number, and order email.
• Payment & wallet data: OSG Wallet balance and ledger, top-up records, and, for manual or oversea top-ups, the payment proof you upload.
• Verification data: identity documents you provide only if KYC is requested for a large or suspicious transaction (Terms section 4).
• Technical data: IP address, device and browser information, and request logs collected automatically for security and fraud prevention.

2. How We Use Your Data

We process your personal data to create and manage your account; process and deliver orders; operate the OSG Wallet wallet and verify manual top-ups; provide customer support; detect and prevent fraud, chargeback abuse, and money laundering; comply with legal and accounting obligations; and improve the Service. We do not use your data for unrelated purposes.

3. Legal Basis & Consent

We process your data on the lawful bases recognised by the DPA: your consent (given when you use the Service), the performance of our contract with you (fulfilling your orders), and our compliance with Philippine law. You may withdraw consent at any time (section 8), though this may prevent us from providing the Service.

4. Disclosure to Third Parties

We do not sell your personal data. We disclose only what is necessary to:

• Fulfilment suppliers: your game UID and server are transmitted to the upstream supplier that fulfils your order so the top-up reaches your account.
• Payment & verification providers: payment and anti-fraud processors used at checkout.
• Infrastructure providers: our hosting, database, storage, and security (bot-protection) providers, acting as our data processors.
• Authorities: government or law-enforcement bodies where disclosure is required by law.

5. Cross-Border Transfer

Because some fulfilment suppliers operate outside the Philippines, the limited order data needed to deliver your top-up (your game UID and server) may be processed in other countries in Southeast Asia. We share only the minimum data required for fulfilment and take reasonable steps, consistent with the DPA, to ensure it is handled with a comparable level of protection.

6. Storage & Security

Data is stored on managed infrastructure with encryption in transit and access controls, including row-level security that restricts who can read each record. Manual top-up proofs are held in a private, access-restricted store. Order references shown publicly (for example on the Track Order page) are partially masked so personal details are not exposed.

7. Data Retention

We keep transaction and account records for as long as needed to provide the Service and to meet accounting, tax, and legal obligations under Philippine law. When data is no longer required, it is securely deleted or anonymised.

8. Your Rights as a Data Subject

Subject to the DPA, you have the right to be informed about how your data is processed; to access your personal data; to object to processing; to request correction of inaccurate data; to request erasure or blocking of data that is unlawfully processed; to data portability; and to be indemnified for damages caused by unlawful processing. You may also lodge a complaint with the National Privacy Commission. To exercise any of these rights, contact us using the details in section 12. We may need to verify your identity before acting on a request.

9. Cookies

We use essential cookies for authentication and session management, and a security cookie or challenge (bot protection) to guard against automated abuse. We do not set third-party advertising or tracking cookies without your consent.

10. Children

The Service is not directed at children under 18. If you are under 18, use the Service only with the consent and supervision of a parent or guardian. We do not knowingly collect data from children without such consent.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the current version, and continued use of the Service after an update means you accept the revised policy.

12. Contact Us

For any privacy request or question, contact our data-protection point of contact:

• Legal Entity: OSG Shop
• Headquarters: PLACEHOLDER — registered business address, Philippines
• Email: support@osgshop.com

This Refund Policy forms part of the OSG Shop Terms and Conditions and follows the Consumer Act of the Philippines (RA 7394) and Philippine bank standards.

1. Non-Cancellable Orders

Once payment is confirmed, the order is in progress and cannot be cancelled. It is delivered to the Game ID (UID) you provided.

2. Refund Eligibility

Refunds are only granted if the product is out of stock or a system error prevents delivery. Completed digital deliveries are final, and top-ups sent to an incorrect UID due to User error are not refundable (see Terms section 2).

3. Refund Method

Approved refunds are credited back to the original payment method (for example, your bank account or e-wallet). Orders paid from your OSG Wallet wallet are refunded to that OSG Wallet wallet, which is their original payment method and is available to spend immediately.

4. Refund Timeframe

Refunds are processed within 7 to 14 working days, depending on the bank’s or e-wallet provider’s internal procedures. Refunds returned to your OSG Wallet wallet are credited immediately once approved.

5. Manual / Oversea Top-Up Review

Manual wallet top-ups are verified by our team before your OSG Wallet balance is credited. If we cannot verify a transfer, it will not be credited; contact us with your payment proof and we will work with you to resolve it.

6. How to Request a Refund

If you believe you are eligible for a refund, contact us with your order number and payment proof. Our official channel is Email support@osgshop.com.

At OSG Shop, security is our foundational code. Our infrastructure is engineered to protect your assets, payment data, and game accounts at all times.

1. Public Identifiers First

Most top-ups need only public identifiers (Player ID, UID, Zone ID), which cannot be used to sign in to your account. The few games that deliver through an account login ask for those details in the order form on their own game page.

2. Encryption in Transit

All data transmitted between your device, our gateway, and our payment partners is secured with industry-standard TLS encryption, so your traffic cannot be read or altered by a third party on the way.

3. Layered Request Screening

Every request passes a layered screening pipeline before it can touch an order: rate limiting, bot challenges on sensitive forms, signature checks on every payment and supplier callback, and fail-closed guards that reject anything malformed. The pipeline is built to flag and stop:

• Automated abuse and API exploitation attempts.
• Payment or supplier callbacks that fail signature verification.
• Bulk lookups that try to enumerate orders or accounts.

4. Secure Payment Partnerships

We do not store your card numbers or e-wallet PINs. Payments are processed by licensed Philippine payment providers and e-wallets (such as GCash and Maya) inside their own secure environments; we receive only the transaction reference and its status.

5. Masked Order Tracking

Public order lookups return partially masked details, and the full receipt opens only from the unguessable link printed on your receipt. Knowing an order number is never enough to read someone else’s order.