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Questions
How do I place an order?
Select your game, choose the amount, enter your Player ID or UID, and complete payment. The credits are delivered straight to your account. No password needed, ever.
What payment methods do you accept?
Every method you can use right now is listed in the payment step of each game page, before you pay, including your OSG Wallet balance.
How long does delivery take?
Delivery starts once your payment is confirmed. Timing depends on the product: some orders go through a supplier, some come from our code stock and some are completed by our team. Your receipt page shows every step; if one looks stuck, contact support with your order number.
Can I cancel or refund my order?
An order cannot be cancelled once payment is confirmed, because it is already in progress. Please double-check your Player ID before you pay. If an order paid from your OSG Wallet wallet cannot be delivered, the amount goes back to that wallet automatically.
How can I contact customer support?
Email us at support@osgshop.com or send a message through the Contact page.